Cancellations and Returns Cancellations You may cancel your order (or any part of it) at any stage before the goods are despatched to you. You can call us on 01299 269211 between 10am and 5.30pm Monday to Friday or email us at firstname.lastname@example.org with details of your order and the item(s) you wish to cancel. If the goods have arrived and you wish to return them, please refer to our returns section below. Returns We do hope that you will be pleased with your products, if for some reason you would like to return an item please return to us unopened within 7 days of delivery. Please note that unfortunately we cannot refund gift vouchers. We offer a FREE advice service to help you choose the correct products for your skin type, therefore any products which are returned open we will be unable to refund. Returns of non-faulty goods are not normally entitled to a return postage refund. If you have any doubts over the suitability of our products, please contact us before placing an order. If you do need to return your order/product, it should be wrapped securely and sent by Recorded Delivery. You should then retain proof of postage. Call us on 01299 269211 Monday to Friday 10am – 5.30pm to discuss any concerns you may have. This does not affect your statutory rights.