Kloodos Wellness Solutions customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain
Contact details
Telephone
07717 357 619, 07717 492 391
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Website user information (including user journeys and cookie tracking)
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Purchase history
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in responding to enquiries about our wellness equipment, providing relevant product information and pricing, and discussing prospective projects. Using contact details and project information allows us to respond to the person’s request and help them assess suitable products. This benefits both the enquirer and our business. People who contact us would reasonably expect this follow-up. We limit the information used to what is necessary for the enquiry, restrict access to those who need it, and respect requests to stop further follow-up. These measures help keep the impact on individuals’ privacy low.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in maintaining customer records and administering equipment guarantees and warranties, including for contacts at our business customers. Using relevant contact details, purchase records and service history enables us to verify warranty eligibility, respond to support requests and arrange repairs or replacements. This benefits customers by providing effective after-sales support. Customers would reasonably expect us to use their information for these purposes. We limit the information used to what is necessary, restrict access to those who need it and retain it only for as long as required for these purposes and applicable record-keeping obligations.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in keeping relevant business contacts informed about our wellness equipment and services where this is permitted without consent. This helps us develop business relationships and helps recipients discover products relevant to their organisation. We limit communications to relevant business information, use only necessary contact details and provide a clear way to opt out. We respect objections to direct marketing. Where consent is required for promotional emails or texts, we obtain it before sending them.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We have a legitimate interest in responding to queries, investigating and resolving complaints, and establishing, exercising or defending legal claims relating to our products and services. Using relevant contact details, correspondence, purchase records and supporting information enables us to understand what happened, respond fairly and maintain an accurate record. This benefits customers and helps protect the rights of everyone involved. We limit the information used to what is necessary, restrict access to those who need it, and retain it only for an appropriate period. We consider the sensitivity of the information and the potential impact on the people involved.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you
How long we keep information
We keep personal information only for as long as necessary for the purpose for which it was collected.
Customer and project records: Normally retained for up to five years after the customer relationship or project ends. Relevant records may be kept longer where necessary for ongoing servicing, warranties, product safety, legal claims or legal requirements.
Enquiries that do not lead to a purchase: Reviewed when the enquiry closes and deleted when no longer needed. Any longer retention must be justified by an ongoing discussion or another identified purpose.
Financial and accounting records: Retained for at least six years from the end of the financial year they relate to, or longer where legally required.
Marketing records: Kept while we have a valid basis for contacting you and reviewed regularly. If you unsubscribe or object, we retain only the minimum information needed to respect your preference.
We review records regularly and securely delete or anonymise personal information when it is no longer required.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: info@kloodos.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint